Refund Policy

If KEPTRA Pro is not right for you, ask for a refund within 14 days of your first payment and you will get the full amount back, whether you chose the monthly plan ($14.99) or the yearly plan ($134.99). You do not need to give a reason.

The guarantee applies to your first Pro subscription payment. When a refund is issued, the subscription is cancelled and your account returns to the Free plan.

Renewal payments are not refundable. Your subscription renews automatically each month or year until you cancel, and you can cancel at any time before the next renewal date so you are not charged again.

Exception: if you were charged for a renewal you did not intend - for example you meant to cancel and missed the date by a few days - write to us within 14 days of that charge. If you have not used Pro features since it, we will refund it.

• Open your Profile and choose Manage subscription. This opens the secure customer portal run by our payment provider, Lemon Squeezy.
• Cancel the subscription there. You will receive a confirmation email.
• You keep Pro access until the end of the period you have already paid for, then your account moves to the Free plan. Your saved data stays.

Cancelling on its own does not issue a refund; within the guarantee period, ask for one as described below.

Email hello@keptra.app from the address on your account, or the address you used at checkout, with the subject “Refund”. Include your order number from the receipt email if you have it.

We reply within 2 business days. Approved refunds are issued through Lemon Squeezy to the original payment method, in the original currency, including any tax you were charged. Depending on your bank or card issuer, the money usually appears within 5 to 10 business days.

If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from an online purchase within 14 days. Our 14-day money-back guarantee gives you at least that, as a full refund. Nothing in this policy limits any right you have under the consumer law of your country, including remedies if the Service is faulty or not as described.

• Requests made more than 14 days after the first payment, except the renewal exception above.
• Accounts closed because of a serious breach of our Terms of Service, such as abuse of the API or fraud.
• Repeated use of the guarantee - for example subscribing, refunding and subscribing again to use it more than once.
• Chargebacks opened with a bank while a refund request is already being handled; please contact us first, it is faster.

Questions about billing or refunds: hello@keptra.app. The rest of the rules for subscriptions are in our Terms of Service.